Reference

Understanding kerang123 Legal Terms and Your Rights

The legal terms on kerang123 set out exactly what you agree to when you open an account, how your data is handled, and what steps apply if you…

Account terms apply at registrationData handled under our privacy policyDANA, OVO, GoPay and QRIS coveredContact path for legal queries
kerang123 Understanding kerang123 Legal Terms and Your Rights
LEGAL CONTACT PATH

Reach Us When a Legal or Policy Question Arises

If a clause in these terms raises a question you cannot resolve through the FAQ below, our support team is the right first contact. Whether the issue touches your account data, a payment record or your right to request changes, a direct message through the channels below puts you in front of the team member who handles policy queries. Response times for written legal requests are within one business day during operating hours.

Team online

Live Chat

Available around the clock via the chat widget in your account dashboard — the fastest path for account and policy queries during and outside business hours.

Email Support

Send a written legal or data request to our support address; we acknowledge receipt within four hours and resolve within one business day where local law permits.

Account Help Centre

The Help Centre inside your account holds a dedicated Legal section where you can submit a formal request, track its status and download copies of your submitted documents.

DATA AND ACCOUNT SECURITY

How We Handle Your Data, Cookies and Account Access

Our approach to data, cookies and account security is built around transparency and clear retention schedules. Below are the six operational areas where our legal and technical practices directly affect your account.

Data Collection

We collect only the information needed to verify your identity, process payments via DANA, OVO or QRIS and keep your account secure — no unnecessary data is stored beyond what your session requires.

Cookie Policy

Cookies on kerang123 are used for session management and fraud detection. You can adjust non-essential cookie preferences from the settings tab inside your account at any time.

Account Security

Phone verification is required before account access is granted. Two-step confirmation protects every withdrawal request, and we flag unusual login locations within the same session.

Data Retention

Account records are kept for the period required under applicable law. Once that period expires, we delete or anonymise your data unless an open dispute or regulatory hold applies to your account.

Your Rights

You have the right to request a copy of the data we hold, ask us to correct inaccurate records or close your account. Each of these actions can be started through the Help Centre's Legal section.

Policy Contact

Our designated policy contact handles all formal data and legal requests. For matters involving players in Semarang or elsewhere in Indonesia, responses follow the timeline set out in the support section above.

Your Questions About kerang123 Legal Terms

The questions below address what our legal terms mean for your account, your data and your rights as someone who uses the platform where local law permits.

When you complete registration, the Terms of Service, Privacy Policy and Payment Terms all take effect. These cover your account access, how funds clear via OVO or bank transfer, and the process for raising a dispute.

Yes. Access depends on local law, and you are responsible for confirming that using the platform is permitted in your region before opening an account or making a deposit.

Submit a data access request through the Legal section of the Help Centre inside your account. We acknowledge the request within four hours and deliver a data copy within one business day where local law permits.

You can submit a deletion request via the Help Centre or by emailing our support team. We retain records only for the period required under applicable law, after which your data is deleted or anonymised.

Payment data is used solely to process and verify your transactions. We do not share wallet details such as your DANA or GoPay identifiers with third parties outside of what the payment rails require to complete a transfer.

We notify you via the contact details on your account — either email or an in-platform message — before any material change takes effect. The updated terms are posted on this page with a revision date.

Start by contacting support via live chat or email with a written summary of the issue. If the matter is not resolved at that stage, the Help Centre's Legal section lets you escalate to a formal dispute review handled within five business days.