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kerang123 Privacy Policy: What We Collect and Why

Your personal data belongs to you, and this Privacy Policy explains exactly how kerang123 handles it — from the moment you verify your phone number through to every…

No data sold to third partiesDANA, OVO, GoPay & QRIS data handled separatelyPhone verification at account levelRequest or delete your data any timeWhere local law permits

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Explore What Data We Collect and How

kerang123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the information you provide when opening your account — your name, email address, phone number and date of birth — alongside transaction records tied to payment methods such as DANA, OVO, GoPay, QRIS, virtual account and bank transfer via BCA, BRI, Mandiri or BNI.

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Device identifiers and session logs are captured automatically to keep your account secure and to detect unusual activity. We also use cookies and similar technologies to remember your lobby preferences and wallet status between sessions. How we process and retain this data depends on local law
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in your region. We do not retain raw payment credentials; wallet tokens from OVO and GoPay are handled by their respective processors. You may request a copy of the data we hold by contacting our support team directly, and any correction or deletion request will be
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actioned within the timeline required under applicable regulation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Request

If you have a question about how we use your data, want to correct a detail on your account, or need to submit a deletion request, our support team is the right starting point. Whether you reach us via live chat, email or WhatsApp, we route privacy queries to the same dedicated handling team — no generic queue. Our team handles data-related requests Monday through Sunday, and you can also reach us directly from the account settings page where your profile, payment and verification details are stored.

Team online

Live Chat

Available around the clock from the account dashboard. Start a chat, state your data request type and our team will confirm receipt within minutes.

Email Support

Send your written request — correction, access or deletion — to our privacy address. We aim to respond within two business days and confirm next steps clearly.

Reach us on WhatsApp for a faster back-and-forth on account verification queries. Available Monday to Sunday; include your registered phone number to speed up identity checks.

HOW WE PROTECT YOUR ACCOUNT

Browse Our Data Handling and Security Practices

From account creation in Medan or Semarang to your first QRIS deposit, every step in our system is designed to keep your personal information separate from your transaction history.

Data Encryption

All data transmitted between your device and our servers is encrypted. Account credentials and payment tokens are stored using industry-standard hashing, never in plain text.

Cookie Management

We use session cookies to hold your lobby state and wallet preference between pages. You can clear or block cookies via your browser settings; this may affect wallet auto-fill behaviour.

Account Security Checks

Phone verification is required before account access is granted. If we detect a login from an unfamiliar device, we prompt a second verification step before the lobby opens.

Data Retention Schedule

We keep account data for as long as your account is active and for the period required by applicable regulation after closure. Inactive account data is reviewed and pruned on a set schedule.

Third-Party Processors

Payment processors for DANA, OVO, GoPay and QRIS handle their own wallet data under their own privacy terms. We share only the minimum transaction identifiers needed to confirm deposit or withdrawal status.

Your Right to Request Changes

You can request access to, correction of, or deletion of your personal data at any time through live chat or email. We confirm receipt and provide a timeline before acting on any request.

Common Questions About kerang123 Privacy Policy

These answers cover the most frequent questions we receive about how kerang123 collects, uses and protects your personal information — from cookie settings to wallet data and account deletion timelines.

We collect your name, phone number, email address and date of birth during account setup. Phone verification is required before access is granted, and this detail is stored securely against your account profile.

We do not sell your data. We share only the minimum transaction identifiers with payment processors — DANA, OVO, GoPay, QRIS and bank transfer rails — needed to confirm deposit or withdrawal status on your account.

Wallet tokens from OVO and GoPay are processed directly by their respective services. We store a transaction reference, not your wallet credentials. QRIS and DANA work the same way — we hold the receipt, not the raw payment detail.

Contact our support team via live chat or email, state that you want a data access request, and include your registered phone number for identity confirmation. We aim to respond within two business days.

Yes. Submit a deletion request through live chat, email or WhatsApp. We will confirm the scope of what can be removed, note any data we are required to retain under applicable regulation, and confirm the deletion timeline in writing.

The policy applies to all account holders accessing our platform where local law permits. The specific obligations we hold around data retention and processing depend on local law in your region.

We use session cookies to remember your lobby state and wallet preferences. You can block or clear cookies in your browser settings at any time, though this may affect how your QRIS or OVO wallet status is displayed during checkout.

kerang123 Privacy Policy: What We Collect and Why

Reach Us About Your Privacy Request

Live Chat

Email Support

WhatsApp

Browse Our Data Handling and Security Practices

Data Encryption

Cookie Management

Account Security Checks

Data Retention Schedule

Third-Party Processors

Your Right to Request Changes

Common Questions About kerang123 Privacy Policy

01 What personal data does kerang123 collect when I open an account?

02 Does kerang123 share my data with third parties?

03 How does kerang123 handle my DANA or OVO wallet information?

04 How do I request a copy of the data kerang123 holds on me?

05 Can I ask kerang123 to delete my account data?

06 Does the kerang123 Privacy Policy apply to all users regardless of region?

07 How does kerang123 use cookies and can I turn them off?

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